Shipping & Returns

Shipping Policy All Orders with FedEx Express Services placed by 4pm EST will ship the same day (M-F). All other shipping options are processed and shipped within 2 business days. Shipping charges and available options are calculated after you enter your shipping and billing information. You will be able to view all available shipping options and charges for your order before entering your credit card information. Shipping Options FedEx is our preferred method of shipping. FedEx Ground - Continental US only, No PO Boxes. (Guaranteed 3-9 business days) Includes insurance and a tracking number. Select residential or business. FedEx 3-Day - Continental US only, No PO Boxes (Guaranteed 3 business days). Includes insurance and a tracking number. Orders placed after 4pm EST will be shipped the following business day. FedEx 2-Day - Available for orders to the continental US, Alaska and Hawaii only, no PO Boxes (Guaranteed 2 business days). Includes a tracking number. Orders placed after 4pm EST will be shipped the following business day. FedEx Overnight - Available for orders to the continental US Alaska and Hawaii only, no PO Boxes (Guaranteed next business day). Includes a tracking number. Orders placed after 4pm EST will be shipped the following business day. FedEx Priority Overnight - Available for orders to the continental US only, no PO Boxes (Guaranteed 10AM next business day). Includes a tracking number. Orders placed after 4pm EST will be shipped the following business day. International Shipping Canada Orders - FedEx International Express International Orders - FedEx International Express IMPORTANT- KitchenScales.com is not responsible for any customs duties or taxes imposed on international shipments. Any failure to comply will result in us immediately charging your credit card the amount owed for these fees. Warranty and Return Policies Please consult the Troubleshooting Guide and check your scale's Manual before retuning your scale. All of the digital scales we carry are covered by a manufactures warranty. We will only accept returns for scales that are damaged in shipping. For those who decide the scale they ordered does not fit their needs, we will accept returns minus a 20% restocking fee and shipping charges. Scales returned for this reason must be returned in exactly the same condition as they were received. All accessories and paperwork must be included and there must be no damage to the packaging. If we receive a scale for return with damage to the box, missing items, or signs of use, we will charge a 30% to 50% restocking fee at our sole discretion. We must be notified of all returns within 48 hours of delivery by email or phone (866) 643-3444. All return shipments must be postmarked within 10 days of delivery. Any problems encountered with your scale after 48 hours of delivery must be resolved through the manufactures warranty. We do not refund original or return shipping charges. Please include a copy of your invoice and a contact phone number with your return. KitchenScales.com does not service other manufacturers warranties. Returns should be sent to: KitchenScales.com 2 Carriage Lane Suite 2 Charleston, SC 29407